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FOCUS ON: Your
Customer Service |
Envo eHelpline is a
web-based live
 chat tool that enables you to
chat with your website visitors to answer
their questions. It is extremely useful for
presale questions, close sales, or offer
technical
support. This is the ultimate eCustomer
Service tool for improving your eCRM (customer
relationship management).
The
Envo eHelpline Tool is an inexpensive plugin
solution to customer service. With the
Envo eHelpline Tool, you can have multiple
operators online simultaneously and are not
required to pay a "per operator" fee.
You simply place a graphic like the one below
on your web pages and have your online
operator log into your account. It's
really that simple...and effective! |
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FEATURES |
- Web-based live chat tool
- Fast text-based chat
- Hidden Refresh
- Tri-level panels: admin, operator,
visitor
- View chat history
- Manage Operators
- Pre-made responses
- Send link, image and encoded HTML
- Typing indicator: 'Visitor is typing...'
- Dynamic status chat button (based on
operator availability)
- No DLLs to install or software to
install
- Available from any PC connected to the
internet
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With the Envo eHelpline Tool, your customer
service operators can view their chat history
and customer service managers can view ALL
operator chat histories for analysis and
evaluation of customer service skills.
Operators and administrators have the ability
to generate pre-made responses to frequently
asked questions or requested information.
You can send links, images and encoded HTML.
Your "Click Here To Chat" icon is dynamic
based on operator availability. If no
operators are logged in, the icon will
indicate no operator is available and website
users will have the option to send you an
email message. |
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